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Educational Psychology Service

Hackney Learning Trust,
1 Reading Lane,
E8 1GQ
Telephone: 020 8820 7000
Telephone: Option 4 then option 1


Coronavirus Team Update

Educational Psychology Service - Telephone Parent Advice Line

If you would like support and advice, we are offering an opportunity for you to talk about your child/children with an educational psychologist for up to 30 minutes on our phone line. This service runs on Wednesdays between 1:00 and 3:00 pm and during term time.

We can help by talking through your concerns about your child, their development, any special educational needs that you may be aware of or any concerns you may have about their home or school experience.

We can give you advice about:

  • behaviour at home or school
  • learning at home or school
  • your child’s special educational needs
  • anxiety, wellbeing and mental health

Please do contact the EPS Parent Advice Service on: 020 8820 7519

Wednesday afternoons 1pm - 3pm during term time.

Schools and other services can make contact to discuss how we can work with them during the crisis.

Who we are:

Educational Psychologists also called EPs or Ed Psychs have professional qualifications in psychology and educational psychology. Educational Psychologists focus on how children and young people develop, learn and behave.

To find out more about this service read on or click the image below...


What we do:

Educational Psychologists work collaboratively with staff in education settings, parents, children and young people.  EPs work with them to help children and young people who are having difficulties receive the right sort of help.

Each of the maintained schools and colleges in Hackney has an allocated EP who visits regularly to work with staff.

Many of Hackney’s maintained schools and colleges also buy in additional EP time. How this time is used is often agreed during termly multi-agency planning meetings.

Work in schools

If a child or young person is having difficulty at school or college, staff will have tried interventions at SEN Support level . If despite help they do not make progress the setting can, with parents’ permission, ask an educational psychologist to suggest ways of helping.

The educational psychologist (EP) may then:

  • work with key members of staff in the school or setting
  • observe a child or young person
  • work with a child or young person individually

They may also contact other professionals who know the child or young person well.

EPs will always involve parents/carers in sharing ideas and planning programmes.

They may suggest:

  • ways parents can help their child at home
  • ways the child or young person's teachers or key worker can help
  • a referral to another agency for further advice
  • recommend extra support using a particular intervention 


Educational Psychology Parent Advice Sessions

A Parent Advice Service is run by the EPS independently of its work in schools. This service is open to all children young people and their families living in Hackney. 

This includes: 

  • very young children not yet in school
  • children and young people who are out of school 
  • children and young people who live in Hackney and attend settings in other boroughs

Find out more: Educational Psychology Parent Advice Sessions

Record Last Updated on: 14/09/2020

Time / Date Details

Time of day


Session Information

Monday to Friday 9am - 5pm

Other Details


Free to parents but settings must buy this service from EPS

Referral required?


Referral Details

Settings are asked to complete and sign a Request for Educational Psychology Involvement form with parents/carers, to give an outline of their concerns and to describe action taken so far by the school and other services.This gives the service consent to work with the child or young person. 

Referrals directly from parents and carers are not accepted. Parents or carers wishing to discuss concerns about their child or young person should book a slot at one of the Parent Advice Sessions

What to do if you have a complaint

If you have any feedback about the service you received – something you like or are not happy with; then do talk about it with the worker or manager in the service, so that they can look at how they deliver their service.

If you have a situation that you are still not happy about then you can raise it formally as part of the London Borough of Hackney complaints procedure; click here for more information.

Can parents & young people buy this service as part of their SEND personal budget?


How to Get Here

Buses: 30, 38, 48, 55, 106, 236, 242, 253, 276, 277, D6

Train: London Fields, Hackney Central, Hackney Downs

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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