If you have a disability and would like to inform the emergency department that you will be attending please contact the ‘phone ahead’ number:

0208 510 5793 between 9am - 9pm 

OR

At all other times to speak to one of our Non Clinical Navigators or Emergency Department Receptionists.

0208 510 7120 

We can then prepare for your arrival and ensure that any resources needed can be put in place if available or appropriate before you arrive.

Self-referral for the following services:

• Maternity
• Accident & Emergency (A&E)
• The sexual health department

For all other services a GP /doctor or consultant referral has to be made through the internal system. 

Exisiting appointments

If you wish to change, cancel or have any queries about your appointment please contact:

020 8510 5544 for hospital enquiries (Central Bookings)

020 7683 4676 for community enquiries (Clinical Assessment Service)

If you have a concern about the care you or a relative or friend is receiving you should talk to the person in charge of your care or the manager of the department.

If you prefer to discuss your concern with someone independent of your care team then you can contact our Patient Liaison and Advice Service (PALS).

The PALS team can help resolve queries and concerns quickly and if you are not happy with the outcome then they can advise you on our formal complaints process.

PALS

Homerton University Hospital NHS Foundation Trust

Homerton Row

London E9 6SR

e-mail: huh-tr.pals.service@nhs.net

Phone: 020 8510 7315 - out of office hours voicemail service available

Textphone: 07584 445 400

Web: www.homerton.nhs.uk/patient-advice-liaison-service-pals