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Coronavirus - Contacting SEND specialist teams - April 2020


General queries for those self-isolating and in need of support.

Signposting and referring on where required.  

Hackney Coronavirus Helpline 

SEND Education and training support...

The Educational Psychology Service

SENDIAGS (Special Educational Needs and Disability Information Advice and Guidance Service)

Prospects Careers Service

SEND Health support...

Hackney Ark - centre for children with disability and special educational needs 

Speech and Language Therapy

CAMHS (Child Adolesent Mental Health Services)

Homerton Sexual Health services

Hackney Mental Health Crisis Team (adults)

National information for those with  medical condition causing extreme vulnerability to coronavirus

SEND Social Care Support...

Short Breaks

First Access & Screening Team (FAST)

Disabled Children’s Service

Adult Social Care Information & Assessment Team

Carers First (carers assessments) 

Hackney Integrated Learning Disability Service

Out of Hours Social Care Team

Work and benefits...

Job Centre Plus

SEND Education and training support...

The Educational Psychology Service

Parent Advice sessions are suspended. The service are moving to telephone advice.

Schools and professionals can also continue to contact the service for advice and if they have any queries or concerns can contact their link Educational Psychologist.

Phone: 020 8820 7000Option 4 then option 1

SENDIAGS (Special Educational Needs and Disability Information Advice and Guidance Service)

SENDIAGS have cancelled all drop-in sessions and cannot attend school meetings. Information, advice and guidance will be provided by phone and e-mail. If you need to talk to a member of the team please do contact us.

Phone: 07500 066 513


Web: (advice, videos and factsheets)

Prospects Careers Service

Prospects careers service have suspended their drop-in services and will continue to work with young people and their parents-carers using the following contact details.

Phone: 020 8356 2664 (Prospects office)

Phone: 07769 648 664 ( SEND advisor Bryan Taylor)

SEND Health support...

Homerton NHS teams will not be working with children/young people face to face unless the need is clinically urgent.

Hackney Ark 

The current unprecedented situation means that service provision maybe subject to change and be updated regularly to reflect this. Information on community service provision is correct on 3rd April 2020. 

Hackney Ark- Paediatric Community Health Services.

Reception is open to PHONE CALLS only 9am – 5pm Monday to Friday.

Please DO NOT attend Hackney Ark unless you have an appointment or other clear instruction to do so.

Contact Number: 0207 014 7004/7000/7180

Individual services details. 

Health Visiting Service

Postponement of Home Visits.

Routine contacts conducted by phone including:

New Birth visits, 6-8 week and developmental reviews, transfer in visits.

Safeguarding contacts will continue via phone.

Contact Number: 0207 014 7093


CAMHS (Child Adolesent Mental Health Services) 

CAMHS Disability - Current Service

Postponement of neurodevelopmental assessments, early intervention and group work (rag rating green). Not accepting new referrals for green. 

Neurodevelopmental assessments are continuing from waiting lists. Face to face components will be completed when service returns to normal.

NEW urgent (amber / red) referrals currently being accepted for children with:

  • moderate to profound disabilities presenting with risk behaviours and emerging mental health presentation
  • self-harm and severe self-injurious behaviour
  • challenging behaviour and mental health

ASD, LD and ADHD assessments in this context are continuing.

No routine face to face consultations. All appointments conducted over the phone.

For crisis families can call: 0208432 8020

Duty system running daily from Hackney Ark.

Contact Number: 02070147071


First Steps

Continuing to take referrals

All appointments phone only.

No routine face to face consultations.

For crisis families can call: 0208432 8020

Duty system running daily from Hackney Ark.

Contact number: 02070147135


Duty lines during office hours

  • Specialist CAMHS: 020 3222 5600
  • First Steps: 020 7014 7071
  • CAMHS Disability: 020 7014 7135
  • Children and Family Services – contact the named social worker/youth worker
  • 24 hour all-age crisis line 020 8432 8020

SALT (Speech and Language Therapy)

Postponement of routine face to face contacts unless urgent.

If you have concerns about a child’s speech and language development then you can complete a referral form and a therapist will make contact with  you over the phone.

Phone/video appointments offered where appropriate.

Website for family resources:  

Contact number: 020 7683 4262


CCNT (Children’s Community Nursing Team)

Will see essential/urgent cases at home.

Postponement of routine home visiting.

Phone service available.

Call the office number for supply requests

Contact Number: 0207 014 7096


Occupational Therapy/Physiotherapy Service

Reduced service - no face to face contacts.

Referrals still being accepted with telephone/video consultations offered where appropriate.

Essential issues and home safety referrals conducted by phone.

Equipment Information and Advice sheet for parents-carers 

8:30am - 5pm -  Monday to Friday

Contact Number 0207 014 7025 

Children’s Occupational Therapy:

Children’s Physiotherapy:

Key Worker

Current case load support via phone including onward referrals  


Targeted Health Outreach

Current case load support via phone including onward referrals  


Resource Centre - Closed

Postponement of face to face contacts at present.

Contact Number for all 3 services above currently: 0207 014 7088


Open to referrals from GPs and Health Visitors.

Virtual appointments offered.

Community Paediatrics

Current Service- Outpatients

All Community Paediatric clinic appointments have been cancelled until the end of May. We are re-booking appropriate new referrals/urgent follow ups as phone/video consultations.

Autism diagnosis, developmental assessments, new continence referrals and audiology will be put on hold till after the current Covid Crisis.

We will prioritise appointments for urgent referrals where discussion with a paediatrician will be able to progress the case.

Parents will be sent a letter to explain the plan for their child’s appointment.

Contact Number: 0207 014 7004

Current Service- Child Protection

The pathway for referrals remains unchanged.

We will continue to liaise with Children’s Social care about cases of concern.

Face to face medicals will be offered where there is a mark or injury that needs to be recorded,

where prosecution is expected or where the outcome of the Child Protection medical

will change the management plan from CSC

i.e. the plan for family support or CIN (Child In Need) or CP (Child Protection) plan has not already been made.

Current Service - Looked After Children

Initial and review health assessments will be offered by telephone interview.

Face to face medical only arranged if a physical exam is required to detect possible underlying problems.

Liaison will continue with Children’s Social Care and Looked After Children’s Team.

Homerton Sexual Health services

Access to Homerton Sexual Health is via telephone assessment only. People should not come to the sexual health clinics before they have been assessed over the telephone and should ring first to schedule a telephone consultation, and a member of staff will return their call.

Phone: 020 7683 4103 (single point of access)

People are encouraged to use the online testing service – SHL – by visiting

Up-to-date information:

Hackney Mental Health Crisis Team

If you are worried that your mental health is getting worse or you are in distress, you can call the Hackney Mental Health Crisis Team. 

Phone: 020 8432 8020 (24 hours a day, all year round)

National information for those with  medical condition causing extreme vulnerability to coronavirus

Register if you have a medical condition that makes you extremely vulnerable to coronavirus.

For example, you’ll be able to ask for help getting deliveries of essential supplies like food.

If you’re not sure whether your medical condition makes you extremely vulnerable, register anyway.

You can register yourself, or on behalf of someone else.


SEND relevant Social Care support...

Short Breaks

The Short Breaks drop off and suggestions box in now located on the manned Ground floor reception so families can safely leave documents etc. The Short Breaks team are still available for queries Monday - Friday 9am - 5pm.

Phone 020 8356 6796



First Access & Screening Team (FAST)

Single point of contact or ‘front door’ for children and families services.

Professionals from; Children and Families service, Police, Health and Probation work together, share information and make decisions about services for children/ young people and their families.


Phone: 020 8356 5500

Phone: 0208 356 2710 (after 5pm and at weekends and bank holidays)

Disabled Children’s Service

Hackney’s Disabled Children’s Service are aware that the evolving situation may affect the ability of carers to support disabled children in coming weeks and place a strain on family resources. They are working with care providers who as an initial action parents-carers are advised to contact with any queries or concerns about provision. If your child receives support through direct payments and their regular carer is unable to provide support due to coronavirus, and you do not feel your family will be able to manage your child's care and support needs in the interim, please contact your child's social worker by phone or email.

If you cannot get through to your social worker contact the team.

Phone: 020 8356 6789

Adult Social Care Information & Assessment Team

If you need urgent specific support or advice for you or the person that you care for, contact the Adult Social Care Information & Assessment Team by calling                  

Phone: 020 8356 6262


Carers First

Carers First have suspended face to face sessions but will continue to provide a service via phone and email. so please do get in touch if you Get in contact via their Carers’ Hub.

Phone:0300 303 1555



Hackney Integrated Learning Disability Service

If you have a Learning Disability or care for an adult with a Learning Disability and you need to talk to someone about the care and support they need call the Hackney Integrated Learning Disability Service - Monday to Friday 9am-5pm.   

Helpful contact information sheet - Who can help?        

Phone: 0208 356 7444


If you need to talk to outside of those times, you can call the

Out of Hours social care team - After 5pm and at weekends and bank holidays

Out of Hours Social Care Team

Phone: 020 8356 2300 (after 5pm and at weekends and bank holidays)

Job Centre Plus

DWP summary on current Universal Credit process. 

As of Thursday 19th  March 2020, and until further notice,  people receiving benefits will not have  to attend their Jobcentre appointments.

•    All appointments for new claimants will be done by telephone. That means  Initial Evidence Interviews, Claimant Commitments, Verifying Evidence Interview and Habitual Residence Tests will all by telephone intervention.

•    All face-to-face conditionality meetings for Universal Credit  customers will be replaced by telephone interviews. This will maintain regular contact between customers and their work coach so that momentum is not lost for those needing support. Changes to claimant commitments can be agreed over the phone and accepted by the customer on their on-line account.

•    If work coaches need to contact customers, they should do so via the online journal or by phone.

•    If customers need to contact us, they should do so by telephone or online

•    Jobcentre is closed to all but the vulnerable cases and other related transactions, which can’t be completed through any other channel in order to receive timely payment. 

For customers making a new claim, not having a Fit Note should not stop them from applying, completing the process and getting benefit paid  during the outbreak of Covid-19.

Hackney Helpline Coronavirus

Helpline for those who are socially isolating and potentially cut off from help.

The helpline number is 020 8356 3111 (8am-5pm Monday-Friday).

In the future, this will also link in to the wider offer of support the Government, NHS and local authorities will be putting in place for those being shielded. 

Staff operating the helpline will take details of residents’ needs and will feed these back into statutory services and the volunteering hub to enable the Council and partners, including volunteers, to respond.

Residents who have immediate medical needs or concerns should continue to call 111 - or in an emergency 999.

Record Last Updated on: 03/04/2020

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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