Health Visiting Service - Hackney and City

Service details

Who are we?

Health visitors are nurses or midwives with specialist training in family and public health. We help parents and their families to improve health and wellbeing during pregnancy, after birth and all the way through until your child is five.


Who do we work with?

We work as part of a wider health team which includes nursery nurses, GPs, midwives, pediatricians, psychologists, speech therapists, and other health professionals. We also work closely with Children’s Centre staff, family support workers, and Children’s Social Care.


Where will you see us?

You will meet us in your home or in local Well Baby Clinics, your GP’s surgery, a Children’s Centre, or in an Early Years setting. We offer you and your child five health and developmental appointments as part of the Department of Health's  “Healthy Child Programme”. We are here to help, listen, understand your needs, and work in partnership with you to give your family the best start.


When will we see you?

  • During your pregnancy – after 28 weeks you will be contacted by our team
  • 10 – 14 days after the birth of your baby
  • 6 to 8 weeks
  • 8 to 12 months
  • 27 months.

What services and support do we offer?

Drop-in Well Baby Clinics which you can attend without an appointment. 

Scheduled appointments

We can talk about any of the following issues that you and your family might need advice or support with:

  • Breastfeeding
  • Milk and food for babies, toddlers, and older children
  • Sleep
  • Understanding crying
  • Managing childhood illnesses
  • Your child’s development
  • Your well-being as parents
  • Understanding your child’s behaviour
  • Play and stimulation
  • Talking to your baby and child

Can Health Visitors help families who need extra advice and support?

Yes. Our service is for the whole family. We know that being a parent or carer can be very hard; particularly if you are feeling low, anxious, or you cannot cope.

Your health visitor can give you support and provide advice on:

• you and your family’s emotional health and wellbeing

• any additional health and developmental needs your baby or child might have

• developing a relationship with your baby

• domestic abuse

• drug and alcohol problems

• changes in your family life.


What are Early Help Assessments and Referrals?

If you are worried about your child's or family’s safety you can ask us for help.

We work together with local services and parents to provide support, including safeguarding our local families and children.

All members of the Health Visiting team use the Children’s Social Care needs thresholds and referral pathways.

Staff who identify a child or family in need of additional support use a child-centred Early Help Form to make a referral to the Multi-Agency Team (MAT) at the Children's Centre.

The Health Visiting service will ensure that:

  • Early and timely referrals take place
  • The Early Help Form is used to assess children’s needs and to decide how these could best be met
  • This form will be completed with parental agreement and discussion
  • Early Help referrals to the Children's Centre team will identify supportive interventions for families.
  • The Early Help Form will support joint working with other local services such as Early Years.

SEND Local Offer

Training and Experience

Additional support needs and disabilities

Some families have children with special educational needs and disabilities (SEND) and often require additional support from specialist services.

If you have any concerns regarding your child’s progress, you can speak to your doctor or health visitor. These concerns could be with common issues such as sleep or toilet training or any questions regarding your child’s development such as speech and language or reaching other developmental milestones.

Your health visitor will try to help or link you in with a specialist service that can help. 

Local Offer Age Bands
Early Years and Pregnancy 0-4
SEN Provision Type
  • Targeted

Who to contact

Telephone
Team A - Barton House Health Centre: 020 7683 4955 John Scott Health Centre: 020 7683 4700 Team A - Barton House Health Centre: 020 7683 4955 John Scott Health Centre: 020 7683 4700 Team B - Fountayne Rd Health Centre: 020 7683 4831 Team B - Fountayne Rd Health Centre: 020 7683 4831 Team C - Hackney Ark: 0207 014 7093 Team C - Hackney Ark: 0207 014 7093 Team D - Lower Clapton Health Centre: 020 7683 4695 Team D - Lower Clapton Health Centre: 020 7683 4695 Team E - St Leonards Hospital 1st Floor D Block: 020 7683 4151 / 4131 / 4153 / 4059 Team E - St Leonards Hospital 1st Floor D Block: 020 7683 4151 / 4131 / 4153 / 4059 Team F - Ann Tayler Children’s Centre: 020 7275 6028/29/30 Well street Practice: 0207 683 2636/2638/2639 Team F - Ann Tayler Children’s Centre: 020 7275 6028/29/30 Well street Practice: 0207 683 2636/2638/2639 Central Number: 0207 683 4151 or 0207 683 4219 Central Number: 0207 683 4151 or 0207 683 4219
E-mail
huh-tr.hvrapidresponse@nhs.net
Website
www.hackneyandcityhealthvisiting.nhs.uk/
Scan to visit this website

Time / Date Details

Time of day
  • Morning
  • Afternoon
Session Information
Monday to Friday 9am - 5pm

Other details

Who is eligible?

Health visiting is a universal service offered to all parents living in the City of London and the London Borough of Hackney.

Phone: 020 7683 4219

What to do if you have a complaint

Your feedback is very important to us. If you would like to comment on your care or suggest how the service could be improved please write to:

Senior Nurse Health Visiting and Early Years
2nd Floor, D Block, St Leonard’s
London
N1 5LZ


If you prefer to discuss your concern with someone independent of your care team then you can contact our Patient Liaison and Advice Service (PALS).

The PALS team can help resolve queries and concerns quickly and if you are not happy with the outcome then they can advise you on our formal complaints process.


PALS

Homerton University Hospital NHS Foundation Trust

Homerton Row

London E9 6SR


e-mail: huh-tr.pals.service@nhs.net

Phone: 020 8510 7315 - out of office hours voicemail service available

Textphone: 07584 445 400

Web: www.homerton.nhs.uk/patient-advice-liaison-service-pals

Costs

  • Free

Feedback from parents and others who have used this service

Sign in to write a review

Disclaimer

Read our disclaimer - important information about Hackney SEND Local Offer and FIS

Actions

Save to shortlist
Tell us if this information needs changing

Tags

SEND Local Offer:

Provision type:

SEND Local Offer Type:

Conditions supported:

Last Updated

Last modified: