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Health Visiting Service - Hackney and City


Covid-19 restrictions service update. 

Current Service 

Postponement of Home Visits.Routine contacts conducted by phone including; New Birth visits, 6-8 week and developmental reviews, transfer in visits. Safeguarding contacts will continue via phone.

Health visiting support for our children with additional needs during restrictions of Covid 19

Our service is continuing to provide telephone support and face to face contacts as required, this can be on the day of request (following  a telephone  assessment) and we can be accessed via our central hub.

Phone: 0207 683 4151/4219


Visit our website which has the most comprehensive information on current service delivery and is updated regularly to reflect any changes during the current pandemic.  

Our weekly referral  meetings at Hackney Ark continue with access to our key working colleagues, therapists and paediatricians, with our service linked into this process.

Please contact us if we can provide advice or support at this time.

We hope to resume our usual child health clinics and home visits as soon as possible.

Who are we?

Health visitors are nurses or midwives with specialist training in family and public health. We help parents and their families to improve health and wellbeing during pregnancy, after the birth and all the way through until your child is five.

Who do we work with?

We work as part of a wider health team which includes nursery nurses, GPs, midwives, paediatricians, psychologists, speech therapists and other health professionals. We also work closely with Children’s Centre staff, family support workers, and Children’s Social Care.

Where will you see us?

You will meet us in your home or in local Well Baby Clinics, your GP’s surgery, Children’s Centre or in an Early Years setting. We offer you and your child five health and developmental appointments as part of the Department of Health “Healthy Child Programme”. We are here to help, listen, understand your needs and work in partnership with you to give your family the best start.

When will we see you?

• During your pregnancy – after 28 weeks you will be contacted by our team

• 10 – 14 days after the birth of your baby

• 6 to 8 weeks

• 8 to 12 months

• 27 months.

What services and support do we offer?

Drop-in Well Baby Clinics (you can attend without an appointment)

Scheduled appointments

We can talk about any of the following issues that you and your family might need advice or support with:

  • Breastfeeding
  • Milk and food for babies, toddlers and older children
  • Sleep
  • Understanding crying
  • Managing childhood illnesses
  • Your child’s development
  • Your wellbeing as parents
  • Understanding your child’s behaviour
  • Play and stimulation
  • Talking to your baby and child

Can Health Visitors help families who needs extra advice and support?

Yes. Our service is for the whole family. We know that being a parent or carer can be very hard; particularly if you are feeling low, anxious, or that you cannot cope.

Your health visitor can give you support and provide advice on:

• you and your family’s emotional health and wellbeing

• any additional health and developmental needs your baby or child might have

• developing a relationship with your baby

• domestic abuse

• drug and alcohol problems

• changes in your family life.

What are Early Help - assessments and referrals?

If you are worried about your child's or family’s safety you can ask us for help.

We work together with local services and parents to provide support, including safeguarding our local families and children.

All members of the Health Visiting team use the Children’s Social Care needs thresholds and referral pathways.

Staff who identify a child or family in need of additional support use a child centred Early Help Form to make a referral to the Multi-Agency Team (MAT) at the children's centre.

The Health Visiting service will ensure that:

  • Early and timely referrals take place
  • The Early Help Form is used to assess children’s needs and to decide how these could best be met
  • This form will be completed with parental agreement and discussion
  • Early Help referrals to the children centre team will identify supportive interventions for families.
  • The Early Help Form will support joint working with other local services such as Early Years.

Record Last Updated on: 02/06/2021

Local Offer


Additional support needs and disabilities

Some families have children with special educational needs and disabilities (SEND) and often require additional support from specialist services.

If you have any concerns regarding your child’s progress, you can speak to your doctor or health visitor. These concerns could be with common issues such as sleep or toilet training or any questions regarding your child’s development such as speech and language or reaching other developmental milestones.

Your health visitor will try to help or link you in with a specialist service that can help. 

Time / Date Details

Time of day


Session Information

Monday to Friday 9am - 5pm

Other Details



Who is eligible?

Health visiting is a universal service offered to all parents living in the City of London and the London Borough of Hackney.

Phone: 020 7683 4219

What to do if you have a complaint

Your feedback is very important to us. If you would like to comment on your care or suggest how the service could be improved please write to:

Senior Nurse Health Visiting and Early Years
2nd Floor, D Block, St Leonard’s
N1 5LZ

If you prefer to discuss your concern with someone independent of your care team then you can contact our Patient Liaison and Advice Service (PALS).

The PALS team can help resolve queries and concerns quickly and if you are not happy with the outcome then they can advise you on our formal complaints process.


Homerton University Hospital NHS Foundation Trust

Homerton Row

London E9 6SR


Phone: 020 8510 7315 - out of office hours voicemail service available

Textphone: 07584 445 400


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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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