Direct Payments Support Service

Service details

The Direct Payments scheme is a UK Government initiative in the field of Social Services that gives users money directly to pay for their own care, rather than the traditional route of a Local Government Authority providing care for them.

If you or someone you care for, get help from social services, you can apply for direct payments. These let you choose and buy the services you need yourself, instead of getting them from your council.

You can use Direct Payments for any community or social-care services you have been assessed as needing. These can be, for example:

  • personal care such as help with dressing, washing or eating meals;
  • practical care such as shopping, collecting benefits or pensions and help preparing meals;
  • help with transport;
  • an opportunity for carers to have a break from their caring role (respite);
  • short-term residential care breaks;
  • opportunities for day time activities; and
  • providing special equipment.

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Who to contact

Telephone
020 8356 2354 020 8356 2354 020 8 356 4020 020 8 356 4020
E-mail
directpayments@hackney.gov.uk
Website
www.hackney.gov.uk/direct-payments
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Where to go

Address
Hackney Service Centre
1 Hillman Street
Hackney
London
Postcode

E8 1DY

View E8 1DY on a map
Venue Notes

Buses: 30, 38, 48, 55, 106, 236, 242, 253, 254, 276, 277, D6

Train: London Fields, Hackney Central, Hackney Downs

Other details

Who is eligible?

If you are 16 or over (there is no upper age limit) and have been assessed by Community Services as needing a service, you may be able to get a Direct Payment. You must also have either:

  • a physical disability
  • a sensory disability
  • a learning disability
  • HIV or AIDS
  • a mental illness (although there are some exclusions relating to being held under mental health law); or
  • be an older person eligible for services

Direct payments can be made to:

  • disabled people aged 16 or over (with short or long-term needs)
  • disabled parents for children’s services
  • carers aged 16 or over (including people with parental responsibility for a disabled child)
  • elderly people who need community care services
Referral Details

To be accepted onto the scheme you will have to have a community or social-care assessment to identify your needs and prove that you are willing and able to manage a Direct Payment with or without help. This will be carried out by a social worker or care manager.

What to do if you have a complaint

If you have any feedback about the service you received – something you like or are not happy with; then do talk about it with the worker or manager in the service, so that they can look at how they deliver their service.

If you have a situation that you are still not happy about then you can raise it formally as part of the London Borough of Hackney complaints procedure; click here for more information.

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