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Hackney and City - Emergency Duty Social Worker - out of hours service (24 hours)


Hackney and City's Duty Social Worker is an emergency out of hours social work service to support those living in Hackney and City if they are in a social care crisis situation. 

The Duty Social Worker can respond during the following times:

  • at weekends
  • on bank holidays
  • after 5pm on weekdays

Please note that there is only one officer on duty at a time.

In the absence of a social worker please leave your phone number and other essential details on the answering machine and you will be re-contacted as soon as possible.

What does the service deal with?

Hackney and City of London residents' non-medical emergency social care needs, such as: 

  • emergency mental health needs, including assessments
  • welfare needs of vulnerable people in custody
  • emergency needs assessments for people with physical and learning disabilities and older people. 
  • child protection issues, including homeless children and young people within the requirement of the 1989 Children's Act
  • urgent needs assessment
  • information and advice

What can you expect?

  • A response to, and action concerning your referral within two hours 
  • professional response to your situation
  • appropriate action

Who can access the service?

Anyone in Hackney or the City of London who is experiencing a social care related crisis out of normal working hours.

Realted services:

City and Hackney Safeguarding Children Board (CHSCB)

Record Last Updated on: 30/06/2020

Time / Date Details

Time of day


Session Information

Mon to Fri: 5pm - 9am and 24 hours at weekends and Bank Holidays. The service operates from 5pm and only deals with issues that arise after 5pm

Other Details

Referral required?


Referral Details

Anyone in Hackney or the City of London and sel-referral in an emeergency can be made. 

What to do if you have a complaint

If you have any feedback about the service you received – something you like or are not happy with; then do talk about it with the worker or manager in the service, so that they can look at how they deliver their service.

If you have a situation that you are still not happy about then you can raise it formally as part of the London Borough of Hackney complaints procedure; click here for more information.

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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