Carers FIRST

Service details

Who are we?

Carers FIRST delivers the Integrated Carer Support Service across the London Borough of Hackney supporting people who look after a relative or friend who due to ill health, physical or mental illness, disability, frailty, or addiction cannot manage without their support.

Carers First provides information, advice, guidance, emotional support, training, and activities, giving carers an opportunity to have a break from their caring role and help them get the support they need. 


What do we do?

The Carers First team is not office-based and can provide emotional and practical support for you in your community to help you with your caring role, so you feel less alone and more in control.

Carers FIRST can provide one-to-one support to help you understand your situation and will work and plan with you to make things easier by:

  • Providing tailored information advice and guidance
  • Provide the opportunity to talk in detail about your caring role and co-produce a plan to support you, linking to services provided by us and other local organisations
  • Supporting you to access and prepare for a carer's assessment
  • Supporting you with conversations with people including GPs, hospitals, and social care professionals
  • Offering opportunities to access practical training to help you with your caring role through workshops
  • Supporting you to maximize your household income by providing specialist information about welfare benefits and financial support
  • Providing opportunities to attend support groups and activities where you can meet others in a similar situation to yourself
  • Staying in regular contact through our Carers Hub phone line, website, monthly e-bulletins, and regular “What’s On” guides
  • Providing access to talk to other carers and share peer support through our online Carers Forum
  • Offering support for carers to plan for now, the future and emergencies
  • Providing opportunities for carers to become involved in helping develop and improve services for carers
  • Support with writing a “What if..” plan to help in the event a carer is unable to continue caring in the short term (for example if they are ill).
  • Issue Hackney Carers Cards to enable carers to access discounts on some services, act as identification to help when shopping

For all carers of adults 

Carers do not have to wait until they are struggling or there is a crisis to ask for support. If you are a carer in Hackney please do get in touch to find out how we can help support you.

For new carers of adults

If you are new to caring or have yet to register with us, please call our Carers Hub, or complete the online referral form and someone will call you back as soon as they can.

SEND Local Offer

Training and Experience

Carers First are a Carers Trust Network partner

Local Offer Age Bands
Parents and Carers
SEN Provision Type
  • Targeted

Who to contact

Telephone
0300 303 1555 0300 303 1555
E-mail
hello@carersfirst.org.uk
Website
www.carersfirst.org.uk/hackney
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Where to go

Address
Carers First do not have a Hackney office base
The team are available by phone or in community venues

Time / Date Details

Time of day
  • Morning
  • Afternoon
Session Information
Monday – Thursday 9am – 5pm
Friday 9am – 4:30pm

Other details

Who is eligible?

To be eligible for support you need to live in Hackney or be caring for someone aged 18 years old or older who lives in Hackney. 

Referral required?

Yes

Referral Details

Carers can self- refer by phone or refer online here

 

 

What to do if you have a complaint

Carers First comments/complaints procedure is available in full online here.

 

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Disclaimer

Read our disclaimer - important information about Hackney SEND Local Offer and FIS

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