Skip to main content

Carers FIRST


Corona Virus service update

Although we have suspended face to face services during the pandemic we are still providing services by phone and online including:

  • Virtual support groups
  • Issuing Hackney Carers Cards to enable carers to access discounts on some services and help act as identification if challenged when shopping while social distancing is required
  • Applying for individual grants for vulnerable carers who are facing hardship and/or particular challenges due to covid-19, for example white goods or purchase of a tablet to help carers stay in touch with friends and family
  • Wellbeing support and information from our Carers Hub and local Community Teams or via phone or e-mail.

Weekly Web chat sessions

  • Monday, Wednesday, Friday mornings 9am –11am  
  • Tuesday and Friday afternoons 2-4pm
  • Wednesday evenings  6-8pm

Who we are…

Carers FIRST delivers the Integrated Carer Support Service across the London Borough of Hackney supporting people who look after a relative or friend who due to ill health, physical or mental illness, disability, frailty, or addiction cannot manage without their support.

Carers First provide information, advice, guidance, emotional support, training and activities, giving carers an opportunity to have a break from their caring role and help them to get the support they need. 

What we do…

The Carers First team are not office based and can provide emotional and practical support for you in your community to help you with your caring role, so you feel less alone and more in control.

Carers FIRST can provide one-to-one support to help you understand your situation and will work and plan with you to make things easier by:

  • Providing tailored information and advice and guidance
  • Provide the opportunity to talk in detail about your caring role and co-produce a plan to support you, linking into services provided by us and other local organisations
  • Supporting you to access and prepare for a carer's assessment
  • Supporting you with conversations with people including GPs, hospitals and social care professionals
  • Offering opportunities to access practical training to help you with your caring role through workshops
  • Supporting you to maximise you household income by providing specialist information about welfare benefits and financial support
  • Providing opportunities to attend support groups and activities where you can meet others in a similar situation to yourself
  • Staying in regular contact through our Carers Hub phone line, website, monthly e-bulletins and regular “What’s On” guides
  • Providing access to talk to other carers and share peer support through our on-line Carers Forum
  • Offering support for carers to plan for now, the future and emergencies
  • Providing opportunities for carers to become involved in helping develop and improve services for carers
  • Support with writing a “What if..” plan to help in the event a carer is unable to continue caring in the short term (for example if they are ill).
  • Issue Hackney Carers Cards to enable carers to access discounts on some services, act as identification to help when shopping

Carers do not have to wait until they are struggling or there is a crisis to ask for support. If you are a carer in Hackney please do get in touch to find out how we can help support you.

If you are new to caring or have yet to register with us, please call our Carers Hub, or complete the online referral form and someone will call you back as soon as they are able to.

Record Last Updated on: 15/06/2020

Local Offer


Carers First are a Carers Trust Network partner

Time / Date Details

Time of day

  • Morning
  • Afternoon

Session Information

Monday – Thursday 9am – 5pm
Friday 9am – 4:30pm

Other Details

Who is eligible?

To be eligible for support you need to live in Hackney or be caring for someone aged 18 years old or older who lives in Hackney. 

Referral required?


Referral Details

Carers can self- refer by phone or refer online here



What to do if you have a complaint

Carers First comments/complaints procedure is available in full online here.


Your Feedback | The Likes & Dislikes from real parents

Sign in to add feedback

Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

Help & Advice

Back to top