Youth Hostel Accommodation (YHA) - England and Wales
Service details
Who we are:
The Youth Hostel Association / YHA is a charity that transforms young lives forever.
We believe all young people should have the chance to:
- have big adventures
- make new friends
- try new things and
- learn vital life skills
We want every child to know what it is like to paddle in the sea for the first time, to see the city skyline at night and to feel the sand between their toes.
We understand the power of travel and adventure to transform a child’s view of the world and their place in it, to provide respite and improve children’s health, education and wellbeing.
People of all ages may stay at YHA although young people aged under 16 years of age must be accompanied by an adult aged over 18 years of age.
What we do:
We provide amazing places to stay and unique opportunities to explore.
We fund stays for families and young people facing adversity so that everyone has the chance to gain new confidence, new skills and a new perspective on the world.
Our Breaks Programmes aim to reach young people and families with the most challenging lives and provide them with life changing experiences.
Breaks programmes are usually for children between 8 and 18, but please check the specific programme for more information or contact our customer services teaam.
Web: https://www.yha.org.uk/support-programmes
Today, young people face many challenges. Financial hardship, homelessness, disability, long-term illness, bereavement, caring for a parent and other circumstances all limit children’s opportunities to explore the world and their place in it.
We are here to reach, and create new opportunities for, those in the greatest need.
We have over 150 hostels, including city hostels, coastal locations and rural locations, across England and Wales.
We also offer camping, cabins and glamping in key locations.
Notes
Whilst we do not provide any specialist services we do strive to be accessible to all and are happy to discuss reasonable adjustments necessary to enable people to stay with us.
Each hostel has an access statement which can be found on: https://www.yha.org.uk/
List of hostels with adaptations :https://www.yha.org.uk/stay/accessible-hostels
Free carers membership is available on request; this provides a membership discount to carers travelling with a disabled person.
To enquire please contact our customer services department: 0800 0191 700
The YHA customer services team can be contacted Monday – Friday 8:00am until 6:00pm and Saturdays 9:00am until 17:00pm
SEND Local Offer
- Local Offer Age Bands
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Primary 4 -10
Secondary 11-14
Preparing for Adulthood 14-18
Young Adults 18 - 25
Parents and Carers - SEN Provision Type
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- Universal
Who to contact
- Contact Position
- YHA - Customer Services
- Telephone
- 0800 0191 700 0800 0191 700
- customerservices@yha.org.uk
- Website
- www.yha.org.uk/
- Scan to visit this website
Where to go
- Venue Notes
Disabled Parking: This depends on the hostel. Some do have parking; where there is no accessible parking there is often an option to drop off close to the entrance.
We are not able to provide transport to centres or venues.
Time / Date Details
- Time of day
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- Morning
- Afternoon
- Evening
- Session Information
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Opening days and times vary depending on the hostel.
Applications for Breaks programmes run annually
Other details
- Additional Information
Registered Charity No. 306122
We are a member of Hostelling International - www.hihostels.com
Staff and volunteers receive internal and external training.
The relevant qualifications depend on the hostel and role.
We ensure that staff receives all statutory training.
- What to do if you have a complaint
Complaints can be emailed: customercare@yha.org.uk
or our customer services department.
Phone: 0800 0191 700
Costs
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- Prices depend on the hostel and accommodation type required
Feedback from parents and others who have used this service
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