City and Hackney Assertive Outreach Service (AOS)

Service details

Who are we?  

The Assertive Outreach Service (AOS) is a community-based tertiary service specifically designed for people with:

  • serious and enduring psychotic illness with whom existing services have difficulty engaging and
  • who present a high risk to themselves or others

What do we do?

The Assertive Outreach Service works to the patient’s agenda and in their chosen environment or where the patient feels most comfortable. 

The AOS also provides specialist services on the management and care of mentally disordered offenders in the borough and those returning from higher security settings. 

This is a seven-day-a-week service and operates extended hours during weekdays.

What does community-based services mean?

A system of care builds not only on the strengths of the child, young person, and family but also on the strengths of the community where they live.

Providing community-based services means having high-quality services accessible in the least restrictive setting possible.

A community-based system of care aims to see the home, school, and neighborhood of the family from a positive perspective, and to identify the natural supports in these familiar surroundings as part of a strengths-based approach.

SEND Local Offer

Local Offer Age Bands
Young Adults 18 - 25
SEN Provision Type
  • Targeted

Who to contact

Telephone
020 8525 1115 020 8525 1115 020 8525 4499 020 8525 4499

Where to go

Address
Primrose Resource Centre
23 Primrose Square
Hackney
London
Postcode

E9 7TS

View E9 7TS on a map
Venue Notes

Buses: 26, 48, 55, 253, 254, 236, 277

Train: London Fields

Parking: Pay & Display

Time / Date Details

Time of day
  • Morning
  • Afternoon
Session Information
Monday to Friday 9am - 5pm

Other details

Referral required?

Yes

Referral Details

Referrals to the service are via the Locality Mental Health Teams.

Referrals from statutory agencies only

What to do if you have a complaint

Complaints can be made to a clinician or manager in the service or alternatively through the Patient Advice and Liaison Service (PALS). The service can be contacted on 020 8510 7315 or pals@homerton.nhs.uk

Can parents & young people buy this service as part of their SEND personal budget?

Yes

Costs

  • Free

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Disclaimer

Read our disclaimer - important information about Hackney SEND Local Offer and FIS

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