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Complaints, comments, compliments and feedback

We want to know what you think of Hackney's Local Offer website and the information we have added to it. If you have a concern, complaint or compliment please contact us. Page last updated 03/12/18

You said, We did

We want this SEND services and this website and information on it to be helpful and meaningful to you. Parents/carers, young people and staff worked together to design this website, and to interview for a member of staff to work on Hackney's Local Offer. The…

Education, Health and Care needs assessments for children and young people in schools, colleges or other education or training settings...

When a request for an Education Health and Care (EHC) needs assessment is made, Hackney Learning Trust expect the school or setting involved to be able to demonstrate that its actions at SEN Support have been: Purposeful Relevant Sustained Children and young people who may require…

Post 16 further education, training and study options explained

There are a range of Post 16 options availble for young people. UCAS has produced a helpful guide that explains more about different types of further study and post 16 options available to young people: Which qualifications are right for me?   The following explanations may…

What is Person Centred Planning?

Person centred planning, sometimes referred to as PCP aims to... Put the parent and child or young person is at the heart of the process Highlight the child or young person’s strengths and interests Take a ‘tell us once’ approach to families sharing information with…

Personal Budgets for Education

Personal Budgets for education Hackney Learning Trust will consider requests for personal education budgets on a case by case basis. In section J of the Education health and Care plans there will be a specified amount that could be a personal budget. This amount is…

How to complain about schools or services run by Hackney Learning Trust

Complaints about education settings (schools, colleges, nurseries, early years providers) School governors (governing bodies) are required by law to have systems in place to deal with complaints relating to the school or the provision of community facilities or services at the school.  If you wish…

How to complain about a health service...

Complaining about a health service Making a complaint helps organisations learn lessons from mistakes and stops them from happening again to you or other people.  You can get help to make a complaint about something that was not right about the service you recieved from…

How to make a complaint to do with Children's Social Care...

Complaining about a Social Care  or a local authority service or department  A formal complaint is the way you can tell a service that you are not happy or satisfied about something that they did or didn't do.  Formal complaints about council services must be…

Consultations and engagement opportunities...

On this page of Hackney's Local Offer website you can find out about current engagement opportunities, pilot projects and schemes, SEND relevant policies that are new or under review and SEND relevant consultations both national and local.  You can view the information and attend associated events to…
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