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999 BSL – a new service for deaf people

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What is 999BSL? 

999 BSL is a service that connects deaf people to British Sign Language Interpreters remotely through an app or a web-based platform, who then will relay the conversation with the call handler and emergency authorities. This service has been set up so that no deaf person will be excluded when they need to make an emergency call, therefore saving lives.

How to make a 999 BSL call?

There are two ways to reach the emergency services through 999 BSL:

• iOS and Android App (on a smartphone or tablet)
• Web-based (

There are three very simple steps, you will need to:

1. Open the app (download beforehand) or webpage
2. Press the red button ‘Call 999 BSL now’
3. Connect to an interpreter

When to use the 999 BSL service?

The 999 BSL service is for emergency situations only, for an example:

• if someone is seriously injured
• life is at risk
• being in danger or harm
• a serious offence is in progress or has just been committed.
For less urgent situations, please use Police 101 (wherever possible) or NHS111 through SignVideo – not 999 BSL, unless there is an emergency.

For more information about the 999 BSL service, a list of FAQs, how to download the app, please visit the website

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