By Post FIS, 1 Reading Lane, E8 1GQ
Before services can be arranged for you, you will need to have a needs assessment to establish your need for help from social care services, and to arrange services to meet those needs.
A new national needs assessment framework including eligibility criteria and a standard for care and support were introduced as part of the Care Act from 1 April 2015.
The assessment of your needs will reflect the new framework for service users and what you tell us.
An assessment involves
- your young person (if it's for a child or young people's service)
- and a trained member of our staff
You might also want to involve someone who looks after you, for example your carer, or someone else to speak for you.
The assessment can also include other people, such as your GP.
We will arrange for an interpreter if you do not speak English or if you use sign language
In your assessment you will be asked about
- your problems and needs
- what help you currently receive, or think you need
We will consider your and your carer's views and will ensure everyone works together effectively.
We then use this information to decide which services to arrange for you. If necessary, we can arrange services to meet your needs while your assessment is completed.
After your assessment, we will tell you:
- which services you will get
- who will provide them and where
- when they will be provided
- the name of the person who is your social worker or is responsible for managing your care
Who to contact to arrange an assessment:
- our Information and assessment team (for over 18s with a physical or sensory disability or for older people)
- for people with mental health problems, our two Locality mental health teams (although referrals to these services would normally come through your GP)
- for adults with learning difficulties, the City and Hackney Learning Disabilities Service
- through services offered by City and Hackney teaching Primary Care Trust or hospital services
- our children and young people's services, access and assessment team
- our children with disabilities team
What happens if I disagree with an assessment?
If you do not agree with the conclusions of the assessment, you can appeal the decision. You must tell the assessment team you want to appeal within two weeks of receiving the result of an assessment and return the form to us within one month for the appeal to be considered.
- adult social care appeal form [pdf, 186.68Kb]
- adult social care appeal form - easy read version [pdf, 271.13Kb]
What happens once your request is recived?
- if you're eligible for a care assessment, it will be carried out within 28 days
- once your assessment is complete, your care package will be put in place within 28 days unless further assessment is needed
- we will provide you with a statement of need and a care plan, which is an agreement of how you will be helped.
- your service provision and statement of need will be reviewed each year to ensure it continues to meet your needs
- the service aims to complete your assessment as quickly as possible and the maximum time you will have to wait for an assessment will be 28 days from the date your request is recieved.
- if you require simple equipment following your assessment it will be installed within 7 days
For futher information contact:
Information and Assessment
Hackney Service Centre
1 Hillman Street
Tel:020 8356 6262
Fax020 8356 4638
Opening timesMon to Fri: 9am - 5pm
Last updated 02/0616
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