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Adult Social Care - Needs Assessment

Before services can be arranged for you, you will need to have a needs assessment to establish your need for help from social care services, and to arrange services to meet those needs.

A new national needs assessment framework including eligibility criteria and a standard for care and support were introduced as part of the Care Act from 1 April 2015. 

The assessment of your needs will reflect the new framework for service users and what you tell us.  

An assessment involves

  • you
  • your young person (if it's for a child or young people's service)
  • and a trained member of our staff

You might also want to involve someone who looks after you, for example your carer, or someone else to speak for you.

The assessment can also include other people, such as your GP.

We will arrange for an interpreter if you do not speak English or if you use sign language

In your assessment you will be asked about

  • your problems and needs
  • what help you currently receive, or think you need

We will consider your and your carer's views and will ensure everyone works together effectively.

We then use this information to decide which services to arrange for you. If necessary, we can arrange services to meet your needs while your assessment is completed.

After your assessment, we will tell you:

  • which services you will get
  • who will provide them and where 
  • when they will be provided
  • the name of the person who is your social worker or is responsible for managing your care

Who to contact to arrange an assessment:

For adults

  • our Information and assessment team (for over 18s with a physical or sensory disability or for older people)
  • for people with mental health problems, our two Locality mental health teams (although referrals to these services would normally come through your GP)
  • for adults with learning difficulties, the City and Hackney Learning Disabilities Service
  • through services offered by City and Hackney teaching Primary Care Trust or hospital services

For children

  • our children and young people's services, access and assessment team
  • our children with disabilities team

See our children's services assessment - common assessment framework.

What happens if I disagree with an assessment?

If you do not agree with the conclusions of the assessment, you can appeal the decision. You must tell the assessment team you want to appeal within two weeks of receiving the result of an assessment and return the form to us within one month for the appeal to be considered.

What happens once your request is recived? 

  • if you're eligible for a care assessment, it will be carried out within 28 days
  • once your assessment is complete, your care package will be put in place within 28 days unless further assessment is needed
  • we will provide you with a statement of need and a care plan, which is an agreement of how you will be helped.
  • your service provision and statement of need will be reviewed each year to ensure it continues to meet your needs
  • the service aims to complete your assessment as quickly as possible and the maximum time you will have to wait for an assessment will be 28 days from the date your request is recieved.
  • if you require simple equipment following your assessment it will be installed within 7 days

For futher information contact:

Information and Assessment

Hackney Service Centre
1 Hillman Street
E8 1DY

Tel:020 8356 6262

Fax020 8356 4638


Opening timesMon to Fri: 9am - 5pm

Last updated 02/0616

You may also find the following pages of Hackney's Local Offer useful...

Personal Budgets from Adult Social Care

Adult Personal Budgets Direct Payments

Adult Personal Budgets where Hackney's social care services provide and manage the service

Adult personal Budgets How we work out what you get

Personal Budget information not directly related to adult social services…

Personal Health Budgets

Personal Budgets for Education

Personal Budgets for children’s social care

Personal Budgets for Transport

Useful links:

As personal budgets are individually agreed arrangements there is a lot of information available. You can find out more on these websites...  

More information about Personal Budgets in Hackney

More information about Direct Payments in Hackney

Direct Payment Support Service

Needs Assessment

Providers of social care services that can be brought with a personal budget

Information and assessment team

Approved homecare providers in Hackney

Carer’s direct payments


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