Skip to main content


Advice page content

Accessibility Statement for Hackney's Local Offer

This accessibility statement applies to the Hackney Local Offer website (

This website is run by the Hackney Local Offer coordinator and the Hackney Family Information Service with advisory support from the Hackney Education web team. The website is hosted by Idox/Open Objects.

This website has functions that make the content more accessible. You can find out how to adjust settings for accessibilty here

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours and contrast levels

  • zoom in up to 300% without text spilling off the screen

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

  • listen to most of the website using a screen reader

  • skip to the main content when using a keyboard to navigate

We’ve also, where possible, made the website text as simple as possible to understand.

Information about education, health and social care services and processes across the age range 0-25 (children’s and adults) is a complex and shifting picture. We are committed to making further improvements to the way information and services are explained. 

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible. For example:

  • some of the colours used do not meet colour contrast requirements

  • many documents (including pdf and Word) do not meet accessibility standards

  • some headings are not using the appropriate h tag styling

  • some hyperlinks are only identified by colour

  • some decorative images have alt text when these should be blank

  • sometimes tables have been used as a layout feature rather than to present data

The website was co-produced and developed with parents, carers and young people helping to decide on the look and feel. Our drive for greater web accessibility means some aspects of the site may change, but we will continue to work with stakeholders so we don’t lose the feel we co-created.

Feedback and contact information

If you need any information on this website in a different format please contact:

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:  

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Hackney Local Offer is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for reasons stated. 

Please note, we are currently undertaking more in-depth testing of the website, and this list will be updated regularly with any further accessibility issues identified. 

Colour contrasts

Some colours used on this site do not meet colour contrast ratio standards. This can make it difficult for users with visual impairments to interact with the website. All non-compliant colours will be replaced with colours that meet AA standards. 

We have worked with the website provider to update colours use across the website. Many of the colours originally used have been changed to be compliant with accessibility. This work will be completed in 2021. 

WCAG 2.1 success criteria: 1.4.3 Contrast minimum (AA)

There is an option within this site to change the contrast by choosing a different colour theme.

Use of documents

Various document types are used on this website, including PDFs, Word documents and Excel Spreadsheets. These are currently not accessible. 

We are undertaking a review of all documents and, where possible, the information within these will be uploaded as web content. If documents are required, we will work with those who provide them to ensure these as accessible as possible, including using appropriate heading stylings and meeting colour contrast requirements. 

We are in the process of developing training to help support services and partners whose information is listed to provide their information in ways that are compliant with the standards as well as helpful to people using the site to source information. 

Language used to describe services and advice 

We have tried to use plain English when describing services and information. However, at times the website describes complicated processes and includes phrases that may not be easily understood by our website users, particularly those new to SEND (special educational needs and disability) processes. 

We are in the process of simplifying the language used, linking to further information where relevant and explaining clearly the use of phrases used by service providers.  

We plan to complete an initial review of information and make updates throughout 2021.

A review of the help and advice article has been undertaken and we have rewritten and reformatted 30 / 87 of these to make them easier to read, understand and navigate during 2021. This work is going to continue during 2022. We hope to have updated all 87 articles by June 2022.

Many service entries in the directory section of the website have been updated for accessibility during 2021 and this work continues during 2022.
In 2021 we added a Glossary feature and are working with the provider on identified issues.

New information added to the website will only be accepted if it is written accessibly.
We are in the process of developing training to support partners whose information we host to understand and comply with the digital accessibility standards.
Please get in touch if there are any documents that you are not able to access and we will provide the information in a different format.

Heading styling

Some headings have not been styled using the appropriate h tag, and at times the heading numbering is not sequential. All content will be reviewed to ensure headings are appropriately and consistently styled.

We have been working on this with our website platform provider throughout 2021.

In the service directory section of the website h tags have been changed by the provider to ensure headings are appropriately and consistently styled.

Heading for the help and advice articles are being manually set to ensure headings are appropriately and consistently styled. This is included in the work we are undertaking when re-writing and reformatting articles.

WCAG 2.1 success criteria: 1.3.1 Info and relationships (A)

Meaningful link text

On some pages, hyperlinks do not explain where the user will be taken and use phrases such as ‘click here’ and ‘more information’. Link text will be updated so that they are more meaningful for users.

Partially complete in 2021. Ongoing throughout 2022.

WCAG 2.1 success criteria: 2.4.4 Link purpose (in context) (A)

Links are only identified by colour

There is inconsistent use of colour and underlining for hyperlinks across this website. At times, only colour is used to differentiate hyperlinks from the rest of the page text. Hyperlink styling will be reviewed and updated.

Provider input required. 

WCAG 2.1 success criteria: 1.4.1 Use of Colour (A)

Links to documents

Some links within page content do not inform the user that they will open or download a document, such as a PDF. Text will be updated so that it is clear that a document will open when using the link.

New information added to the website will include this information.

Partially completed in 2021. Ongoing through 2022.

Alternative or Alt tags for decorative images

Some images have an alt attribute when they have been used for decorative purposes only. These images will be updated so that the alt text is empty.

Partially completed in 2021. Ongoing through 2022. 

WCAG 2.1 success criteria: 1.1.1 Non text content (A)

Site navigation

There are a number of ways that users can access information including using the search bar and applying various filters. Although this was intended to make it easier for users to find and access the information they need, user testing has highlighted that the number of filters can lead to confusion. We would like to simplify the navigation of the site and are exploring various options for this.

In 2021 we added an editable Key Information section on the homepage of the website so that at different times of the year people using the website can be directed to the key information they need e.g. information about school admissions process and preference forms for those with EHC Plans who follow a specific statutory process.

Provider input required. Ongoing throughout 2022

Highlighting of page elements

Some page elements are not highlighted when using a keyboard to navigate the website. For the page elements that are, the colour and thickness of the highlighting could be improved to make them more obvious. All page elements will be reviewed and styled appropriately.

Provider input required in 2022.

WCAG 2.1 success criteria: 2.4.7 Focus Visible (AA)

Disproportionate burden


Content that is not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs and other documents published before 23 September 2018 if they are not essential in providing our services. 

Preparation of this accessibility statement 

This statement was prepared on 23 September 2020.

It was last reviewed on 6 January 2022.

It was updated on:

  • 22nd December 2020
  • 28th June 2021
  • 6 January 2022

The statement will be reviewed regularly (at least every six months) to ensure it reflects any updates to the site’s compliance with web accessibility standards.

What we are doing to improve accessibility

The Hackney Education web team and Hackney's Local Offer coordinator have undertaken an accessibility audit of this website and are currently undertaking more thorough testing to identify and fix any issues.

We have selected a sample of pages on which to carry out our testing that reflect the full range of content and functionality across the site. 

We are developing a road map of improvements that will be undertaken between October and December 2020. At this point, we will review progress and plan for any further work required. 

We have been working through identified  issues in 2021 and taking action where possible as detailed against the relevant heading above.

This work will continue in 2022.

Back to top