What to do if you need to complain about Hackney's Local Offer or a service on it

Advice page content

Why do people sometimes need to make complaints?

Making a complaint can help organisations learn lessons from their mistakes and prevent them from happening to anyone else.

You can see more information about what Local Authorities are supposed to do about disagreements and complaints in Chapter 11 of the SEND Code of Practice 2015


  • We welcome any feedback, good or bad, about the Local Offer and other services found on it.
  • We will listen to any suggestions for the Local Offer of SEND services and website and try to make sure it meets the needs of our local population. 
  • We will gather together comments and report back on what has happened as a result of them.

You can get involved or see how we have worked with parents and young people on the following pages of this website.


If we are not able to provide information about a service because it is not available we will raise this with commissioners. You may also be able to access some services in neighboring boroughs.

Information about services for children and young people aged 0 - 25 can be found on the Local Offer website in each borough:


What if I need to make a complaint about a service or organisation I found on the Local Offer website?

Complaints about services and organisations found on Hackney's Local Offer website need to be made directly to the services themselves for example about a particular group run by an individual or community organisation or a specialist education provider. 

You can find complaints policies and procedures for each service included in their service entry listed in the directory section of this website or advice about where to find the relevant procedure. 

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Page last modified: 10/10/2023