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Transport - General information

This page provides more general information on getting out and about in Hackney and London if you have a disability. 

Last updated 04/04/17

Transport for London (TfL)

  • Get the help of a mentor to use the transport system
  • Get help from staff (e.g. to guide a visually impaired traveler to the train)
  • Print a Travel Support Card to show staff. This can be used to explain communication needs, describe the help needed and provide an emergency contact number
  • Apply for free travel if you have a disability
  • Dial-a-Ride provide a free door to door service.

Transport for London have helpful information on accessibility please see the links above or contact them on: Phone 0343 222 1234 

Disabled persons freedom pass

You can apply for a freedom pass if you:

  • are blind or partially sighted
  • are profoundly or severely deaf
  • are without speech
  • are disabled, or have suffered an injury, which has a substantial and long-term adverse effect on your ability to walk
  • do not have arms or have a long-term loss of the use of both arms
  • have a learning disability that is defined as a state of arrested or incomplete development of mind which includes significant impairment of intelligence and social functioning
  • applied for the grant of a licence to drive a motor vehicle under Part III of the Road Traffic Act 1988, would have your application refused pursuant to section 92 of the Act (physical fitness) otherwise than on the ground of persistent misuse of drugs or alcohol

You may be asked to attend a mobility assessment, or provide evidence that you are entitled.

See The London Councils link for more information.

Apply for a disabled persons freedom pass

Print and complete the application for disabled person's freedom pass available from the download section of this page (or Hackney Council) and return it to:

The Mobility Unit,

Hackney Service Centre,

1 Hillman Street,


E8 1DY

London Taxicard

London Taxicard provides subsidised door-to-door travel in taxis and private-hire vehicles for people who have serious mobility or visual impairment. To qualify you must have a long term or permanent illness or disability, which significantly limits you from or prevents you using public transport.

More information...

London Taxicard

Taxicards and how to apply

Welfare Transport Service - transport for people with learning disabilities or special needs no longer attending education or training

Welfare transport provides purpose-built transport to carry people with disabilities and special needs to day centres and for older people to access day centres and lunch clubs.

There's a small fee for this service.

Referrals take place after an assessment.

Information and Access team are the contact for the assessments and depending on the outcome will make the referrals to...

Welfare Transport Service,

40 Andrews Road,

E8 4RL.



020 8356 4550
020 8356 8761/8759 (out of hours team)

Personal vehicles and transport

If you’re disabled you may be able to apply for the following:


Other useful related information...

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