Who we are:
Hackney's Family Information Service (FIS) provides information to support families to access services that will improve the quality of their lives.
What we do:
The Family Information Service has a helpline and a website providing information:
- to professionals, agencies and members of the public on a range of services that are available locally for children aged 0 – 19 years old
- on registered childcare such as nurseries, playgroups, child minders, Children’s Centres and out of school provision, and information on paying for childcare
- things to do with children and on parenting programmes
- leaflets and attending outreach events
- about services on the Local Offer for families with children and young people with special educational needs and disabilities (SEND)
Time / Date Details
Time of day
Monday to Friday 9am - 5pm
Who is eligible?
Universal access by all parents, carers, professionals and agencies in and out of the borough.
Helpline available to take calls.
What to do if you have a complaint
If you have any feedback about the service you received – something you like or are not happy with; then do talk about it with the worker or manager in the service, so that they can look at how they deliver their service.
If you have a situation that you are still not happy about then you can raise it formally as part of the London Borough of Hackney complaints procedure; click here for more information.
Can parents & young people buy this service as part of their SEND personal budget?
How to Get Here
Buses: 30, 38, 48, 55, 106, 236, 242, 253, 276, 277, D6
Train: London Fields, Hackney Central, Hackney Downs
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Disclaimer-important information about the Hackney Local Offer
Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.
This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.
Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.