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Hackney SENDIAGS (SEND Information, Advice and Guidance Service)

1-13 Triangle Road,
off Westgate Street,
E8 3RP
Telephone: 020 7275 6036


Who we are:

The Hackney SEND Information, Advice and Guidance Service (SENDIAGS) is an arm's length service providing impartial and confidential information, advice and support to parents and carers of children with Special Educational Needs and/or Disabilities (SEND) and young people and children with SEND

We provide information and advice on:


What we do:

  • help you think about your contribution for any assessment
  • inform you of various routes of support including one of Hackney's Independent Supporters if you are going through an EHC needs assessment or transfer review (from statement or LDA to EHCP)
  • help you prepare for a meeting and have an effective say in any discussions
  • signpost you to relevant local and national sources of information, advice and support
  • attend a meeting when appropriate
  • meet with parent support groups and forums
  • offer a range of training and events which are focused on SEND related topics

SENDIAGS telephone helpline: 

Helpline hours: 10am-3pm (Monday –Thursday) and 10am – 1pm (Friday)

Please note: There is a five working day response time to all calls and enquiries.

Our information for young people:

SENDIAGS has produced the following guides that explain some of the new ways that services work to support young people.

You can find the guides listed below where the links will open in the same window or you can see them in the download section of this page. 

SENDIAGS - Children and Young People's Guide to - Our services 

SENDIAGS - Children and Young People's Guide to - SENDIAGS Confidentiality

SENDIAGS - Children and Young People's Guide to - The Local Offer

SENDIAGS - Children and Young People's Guide to - EHC Needs Assessment 

SENDIAGS - Children and Young People's Guide to - Personal Budgets 

Young people with SEND can now also access 2 new websites made just for them:

Hackney Independent Support:

Hackney SENDIAGS is one of the boroughs two providers of Independent Support.

For more information on this service see this link... 

Independent Support from Hackney SENDIAGS 

Independent Support is also available from KIDS in Hackney

see this link... 

Independent Support Services at KIDS

Drop in sessions: 

Please see below and the download section of this page for drop in session flyers with dates of our sessions.

Hackney SENDIAGS Spring Term 2018 Drop-in sessions- Flyer

Hackney SENDIAGS Summer Term 2018 Drop-in sessions - Flyer

We are also available at joint advice sessions with Hackney's Local Offer website coordinator, Short Breaks and Hackney Ark Resource Centre 

These take place on the last Tuesday of the month and run from the Hackney Ark Resource Centre at Hackney Ark

Knowledge is Power - Parent / carer SEND information sessions 

These information sessions provide useful advice and insights into national and local processes.

Please see below and the download section of this page for the session information and timetables of these sessions.

Hackney SENDIAGS - Knowledge is Power - Topics and session dates -2018

Information on our service sessions and other sessions is also available on the What's On? page of Hackney's Local Offer website.

Other useful information:

List of services Turkcesi - information for Turkish speaking parents or carers 

SEND Organisations  Information Sheet

KIDS - SEND mediation London

SEND - Tribunal service


The Department for Education and the Council for Disabled Children have produced these short films to help explain SEND processes to parents and young people. 

Record Last Updated on: 21/03/2018

Time / Date Details

When is it on

10am - 4pm

Time of day


Other Details



Referral required?


What to do if you have a complaint

In the first instance please contact Head of Hackney SEND Information Advice & Guidance Service (Helena Marks-Dwyer) 


Alternatively please use  Hackney Council - Complaints Procedures

Tel: 020 8356 3770

How to Get Here

Buses: 236, 394, 254, 106. 55. 48

Trains: London Fields, Hackney Central

Parking: Limited parking for blue badge holders by appointment only

Local Offer


Additional Information:

Children and young people with SEND can now access two new websites set up specifically for them:

Your Feedback | The Likes & Dislikes from real parents

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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