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Hackney SENDIAGS (SEND Information, Advice and Guidance Service)

1-13 Triangle Road,
off Westgate Street,
E8 3RP
Telephone: 020 7275 6036


Who we are:

The Hackney SEND Information, Advice and Guidance Service (SENDIAGS) is an arm's length service providing impartial and confidential information, advice and support to parents and carers of children with Special Educational Needs and/or Disabilities (SEND) and young people and children with SEND.

This video has been produced with The Council for Disabled Children to explain more about how services like ours work with parents / carers and young people. 

We provide information and advice on:


What we do:

  • help you think about your contribution for any assessment
  • inform you of various routes of support if you are going through an EHC needs assessment
  • help you prepare for a meeting and have an effective say in any discussions
  • signpost you to relevant local and national sources of information, advice and support
  • attend a meeting when appropriate
  • meet with parent support groups and forums
  • offer a range of training and events which are focused on SEND related topics

SENDIAGS telephone helpline: 

Helpline hours: 10am-3pm (Monday –Thursday) and 10am – 1pm (Friday)

Please note: There is a five working day response time to all calls and enquiries.

Our information for parents and carers:

SENDIAGS has produced the following guides that explain some of the new ways that services work to support young people and their families.

You can find the guides listed below or in the download section of this page.

SENDIAGS - What do we mean by impartial information, advice and support

SENDIAGS - Does your child or young person have SEND

SENDIAGS - The Local Offer

SENDIAGS - SEN Support in mainstream schools

SENDIAGS - Funding for SEND in mainstream schools

SENDIAGS - EHC needs assessments for children in Early Years or school settings

SENDIAGS - Education Health and Care Plans

SENDIAGS - Personal Budgets

SENDIAGS - What if I do not agree with a decision about SEN provision

SENDIAGS - The impact of the SEN reforms on CYP with statements

SENDIAGS - School Visits Factsheet

SENDIAGS - School Meetings Planner (This document is a word doc. and will automatically download when you click the link. You then need to open it so that you can use it to record information.)

Our information for young people:

This video has been produced with The Council for Disabled Children to explain more about how services like ours work with young people and their parents / carers. 

SENDIAGS has produced the following guides that explain some of the new ways that services work to support young people.

You can find the guides listed below where the links will open in the same window or you can see them in the download section of this page. 

SENDIAGS - Children and Young People's Guide to - Our services 

SENDIAGS - Children and Young People's Guide to - SENDIAGS Confidentiality

SENDIAGS - Children and Young People's Guide to - The Local Offer

SENDIAGS - Children and Young People's Guide to - EHC Needs Assessment 

SENDIAGS - Children and Young People's Guide to - Personal Budgets 

Young people with SEND can now also access 2 new websites made just for them:

Drop in sessions: 

Please see below and the download section of this page for drop in session flyers with dates of our sessions.

We are also available at monthly multi-agency SEND advice sessions with:

These take place on the last Tuesday of the month and run from the Hackney Ark Resource Centre at Hackney Ark

Knowledge is Power - Parent / Carer SEND information sessions 

These information sessions provide useful advice and insights into national and local processes.

Please see below and the download section of this page for the session information and timetables of these sessions.

Hackney SENDIAGS - Knowledge is Power - Topics and session dates -2018

Information on our service sessions and other sessions is also available on the What's On? page of Hackney's Local Offer website.

Other useful information:

List of services Turkcesi - information for Turkish speaking parents or carers 

SEND Organisations  Information Sheet

KIDS - SEND mediation London

SEND - Tribunal service


Further information for parents and young people

The Department for Education and the Council for Disabled Children have produced these short films to help explain SEND processes to parents and young people. 

What is an EHCP and who is it for? 


The EHCP and The Person Centred Connection


Education, Health and Care Plans - Annual Reviews


Record Last Updated on: 14/09/2018

Time / Date Details

When is it on

10am - 4pm

Time of day


Other Details



Referral required?


What to do if you have a complaint

In the first instance please contact Head of Hackney SEND Information Advice & Guidance Service (Helena Marks-Dwyer) 


Alternatively please use  Hackney Council - Complaints Procedures

Tel: 020 8356 3770

How to Get Here

Buses: 236, 394, 254, 106. 55. 48

Trains: London Fields, Hackney Central

Parking: Limited parking for blue badge holders by appointment only

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Disclaimer-important information about the Hackney Local Offer

Hackney's Local Offer website is a free and impartial service provided by the London Borough of Hackney in partnership with the NHS, local education, health and community services. The information contained within the website is available for the purposes of identifying services and provision that may be available to children and young people with special educational needs and/or disabilities.

This information does not represent a recommendation or an endorsement of a Service or Provider and neither does the London Borough of Hackney or its partners make any representations or warranties as to the accuracy of the information. Anyone seeking to use or access a service or provision is responsible for undertaking their own checks to determine the suitability and fitness for purpose of that service and provision. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Hackney Local Offer.

Some providers will be registered and inspected by external agencies, such as Ofsted or the Care Quality Commission. Anyone working with children and young people will be required to have appropriate Disclosure and Barring Service Check (the replacement for the Criminal Record Check), safeguarding policies and insurance in place, which they should make available to you on request.

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