Outward - Young People's Housing Support Service (Hackney)
Service details
Who are we?
We are a dedicated team of friendly and experienced support professionals who work with young people from Hackney who are in crisis.
What do we do?
Our youth services
Our youth service based in Hackney provides a range of supported living options for young adults aged 17-25.
We work closely with the London Borough of Hackney to provide a supportive home for:
- care leavers
- young unaccompanied asylum-seeking children (UASC)
- young people at risk of homelessness
Our schemes provide different levels of support based on the young persons needs. This could be an individual rooms with shared living spaces and 24 hour staff support. Older young people who are preparing to live independently may need a self-contained flat.
How do we help young people achieve their goals?
We understand each young person is unique and has different aspirations and support needs. Our support is matched to the individual providing them with choice and encouraging independence.
Each young person we work with will have a key worker who helps them settle into their new home.
In the first month of your tenancy they will work with you to decide and agree goals or outcomes and the steps needed to reach these. You will meet with your key worker regularly to check on and celebrate any progress in reaching goals.
If a young person joins us from another service, and already has identified goals we will build on these.
We develop outcomes in five key areas:
Community engagement
We encourage young people to understand how to maintain healthy relationships with family and friends and help them develop a support network as they work towards independence.
Education, training, and employment
We work with young people to identify opportunities for professional development and potential career paths.
Health and wellbeing
We support young people to understand their health needs and access services to support nutrition, sexual health, mental health, and substance misuse.
Maximising income
We help young people apply for benefits, gain employment skills, and gain confidence in managing their finances.
Safeguarding
We ensure our young people live in a safe environment and work with them to develop a risk assessment to help them manage risks in their lives.
Moving on from our service
We want to set our young adults up for success when they eventually move on to independent living. When the time comes, key workers hold sessions on independent living to ensure young people have the skills they need.
The young person will get support to find suitable accommodation and understand their tenancy rights.
Find further information about our youth service here.
Where can young people get information and advice about housing?
If you are a single homeless young adult that needs housing, you can attend housing advice and support drop in sessions at The Greenhouse or contact the Thames Reach central office by phone 020 3617 6070 or email enquiries@thamesreach.org.uk
SEND Local Offer
- Local Offer Age Bands
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Preparing for Adulthood 14-18
Young Adults 18 - 25
Parents and Carers - SEN Provision Type
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- Targeted
Who to contact
- Telephone
- 020 8356 3000 (Hackney Housing Options and Advice Team) 020 8356 3000 (Hackney Housing Options and Advice Team) 020 8980 7101 (Outward queries and criteria information) 020 8980 7101 (Outward queries and criteria information)
- [info@outward.org.uk, housingadvice@hackney.gov.uk]
- Website
- www.outward.org.uk/
- Scan to visit this website
Where to go
- Address
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Outward Head Office
4 Daneland Walk
Hale Village
London
- Postcode
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N17 9FE
View N17 9FE on a map - Venue Notes
Services run from different venues
Other details
- Who is eligible?
Young people that can be referred for these services are generally expected to be living within the boundaries of Hackney and be aged between 17-25
- Referral required?
-
Yes
- Referral Details
Referrals for services usually come through the London Borough of Hackney’s Placement Management Unit (PMU).
- What to do if you have a complaint
Outward has a complaints procedure available to customers after referral into the service.
If you are unhappy with the outcome of a referral you can appeal by writing to us explaining why you feel you need to appeal a decision.
We aim to give an initial reply within 5 working days giving the name of the person investigating your appeal (this will be a manager from the support provider who assessed your needs).
We aim to fully investigate your appeal within 10 working days of the initial response letter and give you a full written response.
We will also provide information about the local Supported Living - Supporting People Team who you can contact if you are still unhappy with the response to your appeal.
Costs
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- Customers will pay towards their rent
- They also pay their utilities and a service charge
Feedback from parents and others who have used this service
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